Refund policy

Hassle-Free Refund Policy

At Specxsol, your satisfaction is what drives us. Whether you've had a change of heart or noticed something not quite right, we're here to make things easy for you.

Changed Your Mind?

We offer a 7-day return window for any frames you simply don’t like or no longer need. Just return them in their original condition within 7 days of delivery, and we’ll issue a full refund — no fuss, no stress.

30-Day Money-Back Guarantee (Manufacturing Faults)

We stand behind the quality of our products. If your eyewear has a manufacturing defect, you’re covered by our 30-day money-back guarantee. Whether it's prescription glasses or sunglasses, if something’s wrong, send them back within 30 days for a full refund.

How to Return Your Product

  1. Repack Your Eyewear
    Place the frames in their original packaging to ensure they stay protected during transit.

  2. Ship to Our Returns Address
    Please send your return to:
    Specxsol
    Unit 3, Magic House,Streakes Field Rd, London NW2 7GD

  3. Include Order Details
    Make sure to include your name, contact information, and order number so we can process your return promptly.

Processing Your Refund

Once we receive your returned item, we’ll inspect it to confirm the issue. If everything checks out, your refund will be processed back to your original payment method. Refund times may vary depending on your payment provider.

Need Help?

We’re always happy to assist. If you have questions about your return or want to check the status of your refund, feel free to get in touch.

Phone: +4478 2521 0325
Email: info@specxsol.com

Thank You for Choosing Specxsol

We truly appreciate your trust in us. Our goal is to provide high-quality, reliable eyewear and a shopping experience that’s as smooth as possible.

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